Frequently Asked Questions

How does CYBERsitter 2018 differ from CYBERsitter BLACK?
CYBERsitter 2018 installs on the computer itself while CYBERsitter BLACK is s stand-alone network device. CYBERsitter 2018 is software that installs on the computer or computers you choose, and does deep inspection of all incoming and outgoing internet traffic for that particular machine. CYBERsitter BLACK blocks selected content categories for every device connected to your network whether wired to WiFi. It does not require any software installation.
How much are annual renewals?
ZERO! We are fed up with being charged every year for almost everything we use too! So, we did away with annual renewals. Typically our users use CYBERsitter for a few years while their children are younger, and probably don't need it after that. We think that we charge a fair price and that our customers appreciate not having to keep paying for something they already purchased.
Are filter updates always free?
Yes. CYBERsitter will automatically update to the latest filters periodically as needed. After about five years, it will stop updating automatically, but this can be remedied by installing a more recent copy of CYBERsitter to reset the counters. We do this because over the years, customers have forgotten they have CYBERsitter installed or give their old computers to someone else. If they don't uninstall CYBERsitter, it would just keep updating indefinitely and waste our bandwidth.
Are there any additional fees?
No. There are no subscription fees of any kind. Minor product version updates are free as well.
Is there an upgrade discount for existing CYBERsitter users?
Yes. You should have received an email with a discount code for existing CYBERsitter customers to use when ordering. If you didn't receive it, please contact us using the button below and we will send you the information.
How do I download CYBERsitter 2018?
When you purchase CYBERsitter 2018 you will be sent an invoice with private download link and serial number. Use that link to download the installation program. It will ask you for your serial number during installation.

Make sure you save that email. You will need the download link and serial number if you need to install it again, or install product updates.
I am upgrading from an older version. How do I do that?
If you are upgrading from an older version, we recommend that you uninstall the previous version first. This is always the best way to ensure that you get a clean installation of CYBERsitter 2018.

If you have custom white or black lists, just copy them and paste them into a text file temporarily and paste them pack in after the upgrade. Your other settings should not be erased when you uninstall, and should still be there after the upgrade.

In CYBERsitter 11, you need to open up CYBERsitter and find the Uninstall button to run the uninstall function. For security reasons, it cannot be uninstalled any other way.
Will CYBERsitter slow down my computer?
No. CYBERsitter is extremely efficient and can check hundreds of thousands of filter items in tiny fractions of a second. You will never notice it is installed.
Will CYBERsitter filter HTTPS secure websites?
Yes it will. More and more websites are moving to SSL secure encryption to protect your personal information. In fact, it is becoming unusual to see a site that isn't secure. CYBERsitter seamlessly works with secure websites to ensure you can still block access to them if they meet your blocking criteria.
Does CYBERsitter work on Windows 10?
Yes, it is fully compatible with all versions of Windows 10. This was a difficult job. Windows 10 is much more secure than previous versions of Windows and this presented some serious problems. In addition, Microsoft requires the highest level of developer authentication to allow us to do what we do. They also require us to submit our low level components for approval before they will be allowed to run on Windows 10. All that is done now, and CYBERsitter works perfectly on Windows 10.
Can CYBERsitter be installed on a server and filter my network?
No, CYBERsitter is a workstation based product. So, one copy needs to be installed on every computer you want to protect.

For networks, look into CYBERsitter BLACK. Our new BLACK is a small network appliance that offers similar filtering for every device on your network including smartphones and tablets.
Do I have to create some kind of account to use CYBERsitter?
Absolutely not. You do not have to sign up for anything. Just install it and use it. Other products require you to create an account to access your own data on the cloud. We don't and there is a good reason for this, security. Every day we hear about one site or another that was hacked and personal information or identifiable data was leaked into the wild. CYBERsitter and other programs like it typically record very personal information about your browsing habits. We wouldn't trust that kind of data to be out there on some cloud server, and you shouldn't either. With CYBERsitter, your data stays on your computer and nowhere else.
How do I get support?
CYBERsitter has a built in support function located on the "Options" tab. We prefer customers use this for support whenever possible.

This special function attaches important information about your CYBERsitter installation that would be virtually impossible to find any other way. This helps us immensely when trying to troubleshoot a problem and we're usually able to diagnose a problem for you in one email.

You can also visit our new support forum at https://forum.27labs.com.
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