CYBERsitter has a built in support function located on the "Options" tab. We prefer customers use this for support whenever possible.
This special function attaches important information about your CYBERsitter installation that would be virtually impossible to find any other way. This helps us immensely when trying to troubleshoot a problem and we're usually able to diagnose a problem for you in one email.
You can also visit our new support forum at https://forum.27labs.com